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FAQs
How Much Storage Do I Get?
The basic hosting service of 250MB will be more than enough disk space for most small to medium business Web sites. Email accounts can use the remaining space that is not used by your Web site.
Who do I call for service and support ?
All our web sites include customer support to help answer any question you might have about your Web Site and the Manager Console . For Technical Support , you can
call us at :1-800-929-0826 or Email us at support@twsproduction.com
How Much Is Hosting?
Click Here
What Is Your Privacy Policy?
Click Here
What Web browsers do you test with?
All Web designs are tested with Internet Explorer and Netscape. Very old browsers (pre version 4) will not work properly with these Web designs. This is because the very old Web browsers do not support the features required for modern Web designs. The latest versions of both Netscape and Microsoft's Internet Explorer are available for free download.
Can I get additional pages/photos/custom graphics for the packages?
Yes, our intention in putting together packages is to make it easier for you to know up front what your cost will be, not to restrict you in any way. Click here for standard rates or Send us your requirements and we will quickly give you a quote.
How do I make changes to my Site ?
One of the most frequent requests we hear is "I want to be able to update my site myself." There are fundamentally four ways for this to be done. One is free, the others are not. Click here for more info.
How long will it take to get my Site online ?
As we require your input for the content of your Web site the total time will be a combination of your time and ours. We provide a turnaround guarantee that is included in our terms and conditions:
"Turnaround guarantee for standard packages".
TWS Affordable Websites.com shall guarantee a less than 10 days turnaround time for producing a Web site for review from the time that the Client submits all the content input. Except, if TWS Affordable Websits.com is running a significant backlog it will be clearly posted on the Order page of TWS Affordable Websites.com. If a backlog is posted the backlog time posted should be added to the 10 days to produce the guaranteed turnaround time. If TWS Affordable Websites.com does not meet the guaranteed turnaround time the Client may at their option cancel the contract and receive a full refund."
How do I know how much data transfer I will need?
For an initial Web site the basic hosting service of 1 G per month will be more than most small business Web sites will need, assuming you are not a download site or running a forum. For a average page size of 15,000 bytes you need over 66,000 hits /month to use 1G. It should be assumed that you want the data transfer to rise over time as your site becomes popular.
Why do I need a Domain name?
Increases your name recognition
Makes it easy for your customers to remember your address
Indicates you are a serious Internet player
Helps brand your image
Adds a level of trust and integrity to your site
Many search engines refuse to list pages from free sites
Some search engines will only index the first page of a domain site
Allows you to use your domain address (www.yourname.com) and virtual email addresses (yourname@yourname.com) on your business cards and letterhead
How should I select a Domain name
Make it as short as possible
Make it memorable
Make it easy to spell
Make it pronounceable
Make it a name you can brand
Make it non-confusable with another domain name
Make it not conflict with an existing trademark
Make it easy to say
Make it trust-worthy, not off-beat (i.e. a .com instead of a .to or .ws)
Make it directly related to either your business name or Make it directly related to keywords from your industry or Make it descriptive of your site's content
Will I get a notification for domain renewal?
Yes, you will get a notification via e-mail to renew your registration
Will I Own My Domain?
Yes your domain name will be registered to you.
What will happen if my domain expires?
If your domain expires, you will not be able to renew it again. You may be able to register when the domain is available for registration of some time. But you have no guarantee that you will be able to register the domain and there is no set time on when the domain will be available for registration.
What is a Sub domain?
Sub domains are a way of creating separate accounts within your master account, which are accessed as separate URLs. For example, you could set up a "timber" sub domain on your master account "hardware.com", which would be accessed as "timber.hardware.com". A lot of larger businesses use sub domains to establish branding and focus on separate product lines, because a sub domain creates a separate URL and Web presence.
Do I need a computer to own a Website ?
No . - You don't need to own a computer to benefit from having a Website. It is only important that your customers have Internet access . Anything about E -Commerce orders or forms based page such as survey results from your website will need to be Emailed to you .
How much bandwidth/traffic do I get with my Website ?
We don't confuse you with math equations and computations, we simply allow up to 5,000 visitors per month for the monthly fee, additional visitors are billed in blocks of 5,000 visitors per $ 25.00 ... You can check how many visitors you have at any and all times simply by logging into your WebStudio Manager Console and looking under Site Statistics ...
Can I have Email at my Web address ?
Yes ! - You can have up to ( 5 ) Email forwards from your Web address . An Email forward is an account that we setup for you at your domain name and then forward to one of your existing Email accounts ... ( i.e. ) We would set up YOU@YOURDOMAIN.COM. Automatically, any Email sent to this address would end up in your mailbox.
What is the time zone used on the Hosting Server?
The time zone is GMT (i.e. EST + 5)
How do I set up Outlook to access my mail account?
In tools.... accounts add a new mail account. Set the email address to the address you have set up using the Cpanel. Set "my incoming mail server" to POP3 (default) and set "Incoming Mail (Pop3 or Imap) server" to mail.yourname.com and "Outgoing mail SMTP server" to mail.yourname.com, (replacing yourname.com with your unique domain name.) You should also check with your internet provider that they support this function.
How do I access Webmail?
You can access webmail through http://webmail.registeredsite.com/webmail/ enter your username and password that was given to you for your account that's it.
What is a keyword?
Keyword is a Mata Tag identifying a list of keywords that are hidden in a Web page to assist search engines that use index keywords will be find you. More and more search engines are not using keywords any more however we will embed them in your pages for the engines that do use them. It is more important to make sure the content of your site contains plenty of references to these keywords so that the search engines can index you correctly.
How can I market my Website?
We can provide optimization services as part of our Web maintenance or custom services.
Include your Web site address in all your other marketing efforts such as emails brochures or ads in print, or broadcast media
Use news releases to promote your Web site by notifying appropriate media that your business is online so they can pass it on to their readers.
Announce your site in online discussion and news groups that relate directly to your site.
Link to online news stories or articles about your business, if they are available
Join online affiliate programs, possibly with your suppliers and distributors.
Develop reciprocal links with companies that offer complementary products or services market my Website?
Is your credit card ordering system secure?
Yes, we use a 3rd party credit card processing company (Pay Pal). When you place your order you will be sent to a secure server to enter your credit card information. We do not see or have access to any of this credit card information.
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